In the modern business landscape, communication is everything. But juggling separate apps for phone calls, video meetings, and team messaging can be a drag on productivity. While many VoIP (Voice over Internet Protocol) solutions can replace your traditional phone line, GoTo Connect offers something more: a truly unified communications platform designed for simplicity, power, and growth.
If you’re weighing your options, here’s why GoTo Connect deserves a top spot on your list.
- It’s a Unified Hub, Not Just a Phone System
The biggest differentiator for GoTo Connect is its all-in-one approach. It seamlessly integrates crystal-clear VoIP calling, high-definition video conferencing, and instant messaging into a single, intuitive application.
Stop Switching Tabs: Jump from a team chat directly into a video call with a single click.
Work from Anywhere: The experience is consistent whether you’re on a desk phone, your laptop, or the mobile app.
Everything in One Place: No need to pay for and manage separate services for meetings, webinars, and calls. GoTo Connect consolidates your communication stack, saving you time and money.
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Simplicity That Empowers Your Team
Many powerful VoIP systems are notoriously complex to configure, often requiring dedicated IT support. GoTo Connect breaks this mold with its user-friendly design.
The standout feature here is the visual dial plan editor. Instead of coding or navigating complex menus, you can map out your call flows—including auto-attendants, ring groups, and holiday schedules—using a simple drag-and-drop interface. This empowers any administrator to make changes on the fly, without needing a technical background.
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Enterprise-Grade Power for Any Business Size
Don’t let the simplicity fool you. GoTo Connect is packed with over 100 enterprise-grade features that scale with your business. While some competitors lock key features behind their most expensive tiers, GoTo Connect offers a robust toolkit even on standard plans.
Key features include:
- Unlimited Call Queues and Auto-Attendants: Professionally manage high call volumes.
- Smart Call Routing: Ensure no call is missed by routing it to multiple devices or team members in sequence.
- Free International Calling: Generous allowances for calling over 50 countries, a significant cost-saver for businesses with a global reach.
- Hot Desking: Allows employees to log into any shared office phone and use it as their own.
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Work Smarter with Built-in AI
GoTo Connect is embedding artificial intelligence to boost efficiency. After a call or meeting, its AI can automatically generate a concise summary with key topics and action items. This saves your team from tedious note-taking and manual wrap-up work, allowing them to move on to the next task faster and with better context.
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Seamless Integrations
A communication platform should work with the tools you already rely on. GoTo Connect offers valuable integrations with popular CRM platforms like Salesforce and other business software. This allows for features like “screen pop,” where customer information automatically appears on an agent’s screen during an incoming call, leading to more personalized and efficient service.
Why Choose GoTo Connect Over Others?
While other VoIP solutions might excel in one specific area—be it the lowest price or the most extensive list of third-party integrations—GoTo Connect’s strength lies in its balance and cohesion. It delivers a powerful, reliable, and secure all-in-one platform that is remarkably easy to manage.
For small to medium-sized businesses in Australia looking to streamline their technology, reduce complexity, and empower their teams to communicate effectively from anywhere, GoTo Connect presents a compelling and complete package.
The Cloud Computer Company is a GoTo Connect Partner. Contact us for a demo of GoTo Connect today. Call 1800 312 972.
