UCaaS is all about combining all the different communications channels available to a business in a single unified platform. While in the past businesses might have had to rely on a wide range of hardware, advances in digital technology mean that The Cloud Computer Company can deliver this as a service to our clients . We have partnered with the best UCaaS providers to provide best fit solutions for our clients.
What is UCaaS?
Unified Communications as a Service is one of the best-known terms in the everything-as-a-service economy. While the concept of unified comms has been around for years, the as-a-service model makes an entirely cohesive technology stack more accessible to the masses.
UC and UCaaS are both concepts that offer similar features, such as voice and telephony, video and audio conferencing, real-time messaging and presence. The critical difference is that UCaaS is hosted by your provider. That means that you don’t have to set up any of your own infrastructure to get started.
The flexible and cloud-based nature of UCaaS makes it an excellent choice for businesses of all sizes. With UCaaS, you can avoid the initial expenses often associated with setting up an advanced communication strategy.
Is UCaaS right for your business?
If your organization juggles several different communications providers, you’re not alone. According to a Zoom-Forbes Insight report, 61% of executives in 2019 said their companies are operating three or more video communications platforms.
But using video conferencing for internal department meetings, VoIP service for sales calls, and a separate webinar platform for large-scale employee training sessions creates a fragmented user experience. This increased friction between customer and employee communications places a greater burden on IT teams to provide support for different solutions.
Many modern workplaces are shifting to the UCaaS model as a way to address these challenges. Unifying communication solutions reduces complexity, stimulates collaboration, and allows for more streamlined workflows across the enterprise.
How to choose a UCaaS provider
Ready to consolidate and streamline your communications solutions? Here are 10 questions you should ask when evaluating unified communications providers:
Does the platform offer all the services and features that my organization needs?
Is the platform secure? Will it protect our privacy and data?
Is it reliable? Does it have a track record of providing high-quality, business-grade performance for voice, video, and chat?
Does it offer an intuitive user experience with features that enable greater collaboration and more robust communication?
Does the platform integrate seamlessly with essential applications for our business, like Salesforce, Quickbooks, or Microsoft Teams? Does it have solutions that improve workflows, communication, and efficiency?
How flexible is the platform? Does it allow for options like BYOC (bring your own phone carrier), third-party SIP trunking, flexible APIs, etc.?
Does the provider offer training and onboarding to help increase adoption?
Will the provider continue to offer innovative solutions and cutting-edge features?
Does the provider have expertise in serving customers in my industry — with a variety of use cases and successful implementation stories?
Is the solution cost-effective? Will it save me money by eliminating the need for multiple contracts, hardware investments, and maintenance?
Choosing a UCaaS provider that offers the right fit for your organization’s current and future needs is key to simplifying communications, mobilizing your workforce, and ensuring business continuity and scalability.
Our UCaaS supplier portfolio
RingCentral is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premise communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. See what it’s like to work with a CRN 5 Star Partner Program and sell the market a Gartner recognized leading UCaaS solution
Dialpad modernizes the business phone system by moving it to the cloud. It keeps teams connected and productive by putting voice, messaging, meetings and video on any device.
VoiceAI technology unlocks conversation insights and recaps action items - saving you time and letting you focus on the discussion. Plus, integrations with G Suite, Office 365, Zendesk, and Salesforce make deployment easy, and keeping everyone in your organization productive.
With no additional hardware, infrastructure, or IT support required, it can be deployed across an entire organization in minutes and scale with your company at any size.
GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes. GoToConnect includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.
Within their integrated suite, GoToConnect offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to the enterprise.
Zoom Video Communications brings teams together to get more done in a frictionless and secure video environment. Their easy, reliable, and innovative video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Zoom helps enterprises create elevated experiences with leading business app integrations and developer tools to create customized workflows.
8×8 is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8×8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee. 8×8 integrates communications, collaboration and contact centre into one platform with one set of data, one workflow engine, and one analytics engine to help companies radically transform how they deliver exceptional customer experience.
Vonage makes communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. They provide unified communications, contact centers and programmable communications APIs, built on the world’s most flexible cloud communications platform. True to their roots as a technology disruptor, Vonage's flexible approach helps them to better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels.